FAQ
FINE ART PRINTS & SCARVES
SHIPPING
SHIPPING ESTIMATED SHIPPING TIMES
Product Shipping
Scarves 10 – 20 days
Fine Art Prints 5 – 8 days
Ship from both Canada and the USA Kevin Harney Art & Fashion is located in Canada, but we ship from both Canada and the USA. This means that for most orders shipping to Canada and the USA will never encounter duties or customs fees. This is due to the fact that we handle all importing ourselves. As long as your order is below $800.00 value, there will never be any surprises with customs fees. For orders over $800.00 shipping in the USA, depending on the shipping method, there may be customs fees, especially with express shipments that ship with a courier.
USA
Currently, US and international orders are shipped on Tuesdays and Fridays from within the USA. Orders to US customers generally take 2-6 business days once shipped within the USA. International orders generally take 6-10 business days but may be delayed by the customs of your country. All orders shipped domestically within the US will have a tracking number that can be tracked with USPS. International orders will not have a tracking number due to the fact that they are untraceable once they leave the USA.
CANADA
Orders for Canadian customers normally ship within 2-8 business days of the order is placed. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. International
International orders may be subject to customs fees or duties of your country. Unfortunately, Art of Where does not cover these fees so please contact us if you have concerns regarding your order.
Return shipping address
The return address for orders is Atman Gallery, #G20 – 2075 Milton Street, Victoria, BC, V8R 1N8. Items returned will need to be processed upon receiving which can take time. We will attempt to contact you if an item addressed to us is returned. To reroute a returned parcel, please contact us.
RETURNS
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order. Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us by writing to info@atmangallery.com with your pictures and comments. All returns are handled on a case by case basis. In most cases, Kevin Harney Art & Fashion does not cover the shipping cost of a returned item. Returns must be received within 30 days.
FINE ART FASHION T-SHIRTS
SHIPPING
|
|
USA |
EUROPE |
EFTA STATES |
CANADA |
AUSTRALIA/NZ |
JAPAN |
WORLDWIDE |
|
First Product |
C$5.30 |
C$5.80 |
C$13.20 |
C$7.95 |
C$9.25 |
C$5.80 |
C$7.95 |
|
Additional Product |
C$1.65 |
C$1.45 |
C$1.45 |
C$1.65 |
C$1.65 |
C$1.45 |
C$1.65 |
Can Atman Gallery deliver orders to a PO Box?
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Are there any countries you don't ship to because of Covid-19? (Updated March 26)
We don't currently ship to the following countries and territories: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Mongolia, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen. This list is current as of March 26, 2021.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with us. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by email at info@atmangallery.com.
What is the estimated delivery time and how is it calculated?
Kevin Harney Art & Fashion’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with print files
- Products being out of stock and shipping related delays like failed delivery attempts, service disruptions.
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (kevin@atmangallery.com), we’ll check your order status and let you know how to proceed.
Why does shipping cost more for select European countries?
Shipping costs are subject to factors like deliverability and industry trade organizations. Shipping rates for destinations in mountainous or remote locations will be higher than for destinations that are easier to access. Similarly, shipping rates for countries that take part in specific industry trade organizations, like the EFTA, will also be higher.
Currently, these European countries have separate shipping rates:
Iceland
Liechtenstein
Norway
Switzerland*
*This list may expand to include other countries over time.
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number.
When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact us at info@atmangallery.com, and we’ll do our best to help you.
TERMS/POLICIES/RETURNS
Why is my order on hold?
Why do we hold orders?
We may occasionally place your order on hold due to print file issues, address confirmation and similar. Essentially - whenever we need to verify something with you or require changes to the order.
How are holds removed?
Once you've updated your order, we need to go back and review it before the hold can be removed. This is to avoid repeated holds in case the update didn't go through or there are more issues.
What should I do after my order is placed on hold?
Open your order (or hold email) and read the message. If an update is required - make the necessary changes to your order, then request hold removal. This will send us a notification that your order is ready for review.
If an update is not required or you wish to proceed as is - simply respond to the original hold email letting us know about your decision. Once we have reviewed the order, we'll release the hold or get in touch with you for further confirmation.
What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong address?
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed?
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Returns
Contact us before returning any products. Our t-shirts are considered custom printed orders and are therefore non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since our items are handmade, there may be variations between orders or even within an order. Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us by writing to kevin@atmangallery.com with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Kevin Harney Art & Fashion does not cover the shipping cost of a returned item. Returns must be received within 30 days.
Kevin Harney Art & Fashion reserves rights to refuse returns at its sole discretion.
We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are offered at our discretion and your expense.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by a customer. You will receive notice once the order arrives back to us and advise us how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by a customer, or had an incorrect address originally provided.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to kevin@atmangallery.com, then we'll gladly send a replacement at no cost to you.
How are returns handled differently when comparing quality concerns or customers changing their minds?
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If our address, Kevin Harney Fine Art & Fashion is set as the return address, then we'll contact you for an updated address. If the package was not returned to sender, then you would have to process a new order to replace the original.
What happens if a package wasn't delivered, but the tracking states that it was?
If the package was marked as delivered by the carrier, but you have yet to receive it, Kevin Harney Fine Art & Fashion won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
ACRYLIC PRINTS
SHIPPING
Shipping acrylic prints is via a third-party which can result in extended shipping times. This is due to the manufacturer not offering drop shipping. Your order is shipped to us and then we ship to you. To inquire about your order prior to us receiving it please contact us at kevin@atmangallery.com. We will ship your order as soon as we receive it. Shipment tracking will be provided with your shipment.
Can Atman Gallery deliver orders to a PO Box?
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Are there any countries you don't ship to because of Covid-19? (Updated March 26)
We don't currently ship to the following countries and territories: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Mongolia, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen. This list is current as of March 26, 2021.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with us. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by email at info@atmangallery.com.
What is the estimated delivery time and how is it calculated?
Kevin Harney Art & Fashion’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with print files
- Products being out of stock and shipping related delays like failed delivery attempts, service disruptions.
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (kevin@atmangallery.com), we’ll check your order status and let you know how to proceed.
Why does shipping cost more for select European countries?
Shipping costs are subject to factors like deliverability and industry trade organizations. Shipping rates for destinations in mountainous or remote locations will be higher than for destinations that are easier to access. Similarly, shipping rates for countries that take part in specific industry trade organizations, like the EFTA, will also be higher.
Currently, these European countries have separate shipping rates:
Iceland
Liechtenstein
Norway
Switzerland*
*This list may expand to include other countries over time.
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number.
When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact us at info@atmangallery.com, and we’ll do our best to help you.
Why is my order on hold?
Why do we hold orders?
We may occasionally place your order on hold due to print file issues, address confirmation and similar. Essentially - whenever we need to verify something with you or require changes to the order.
How are holds removed?
Once you've updated your order, we need to go back and review it before the hold can be removed. This is to avoid repeated holds in case the update didn't go through or there are more issues.
What should I do after my order is placed on hold?
Open your order (or hold email) and read the message. If an update is required - make the necessary changes to your order, then request hold removal. This will send us a notification that your order is ready for review.
If an update is not required or you wish to proceed as is - simply respond to the original hold email letting us know about your decision. Once we have reviewed the order, we'll release the hold or get in touch with you for further confirmation.
What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Returns
Contact us before returning any products. Our t-shirts are considered custom printed orders and are therefore non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since our items are handmade, there may be variations between orders or even within an order. Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us by writing to kevin@atmangallery.com with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Kevin Harney Art & Fashion does not cover the shipping cost of a returned item. Returns must be received within 30 days.
Kevin Harney Art & Fashion reserves rights to refuse returns at its sole discretion.
We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are offered at our discretion and your expense.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by a customer. You will receive notice once the order arrives back to us and advise us how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by a customer, or had an incorrect address originally provided.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to kevin@atmangallery.com, then we'll gladly send a replacement at no cost to you.
How are returns handled differently when comparing quality concerns or customers changing their minds?
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If our address, Kevin Harney Fine Art & Fashion is set as the return address, then we'll contact you for an updated address. If the package was not returned to sender, then you would have to process a new order to replace the original.
What happens if a package wasn't delivered, but the tracking states that it was?
If the package was marked as delivered by the carrier, but you have yet to receive it, Kevin Harney Fine Art & Fashion won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
CERAMIC PLATES
SHIPPING
TRACKING
You will receive an automated dispatch confirmation email once your order is dispatched. Depending on the delivery method you selected,
details of the courier and either tracking number or shipping number will show. Check your spam folder if you haven't received any email.
Best practice: add us to your contact list.
No Dispatch email received yet? Check your order status.
If the order is dispatched you will read:
Your order was dispatched via "COURIER"
Shipping Reference : "00000..."
Dispatch Date: "DD/MM/YYYY"
If your order is dispatched but:
In Progress: we are currently producing and will ship soon.
If your order is dispatched but:
In Progress: we are currently producing and will ship soon.
We use several couriers depending on the delivery method you selected during checkout (You can select delivery methods on the basket
page and then again reminded on the payment page):
- International Deliveries: Royal Mail International, TNT, DHL, FedEx economy services (1 week delivery on average) or DHL, TNT, FedEx Express services (1-3 days).
- Collection: when you order is ready to collect, you will receive an email.
Please contact the couriers after these timelines and after checking any online tracking available (except for Royal Mail 1st
class as there is no tracking) in case of attempted delivery, if you still haven't received your order:
DHL: 08442480844
Fedex UK: 08456000068
Fedex International: 08456070809
TNT: 0800100600
Royal Mail: 08457950950
Parcel Force: 02476213456
Tips:
Tracking Reference and Shipping reference are two different terms. A tracking reference means you can track y
our order once shipped and a shipping reference cannot be tracked. Typically, all Royal Mail 1st Class shipments are not tracked until delivered.
CANCELLATIONS
Within 30 minutes: we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit your order or if you change your mind. If you have any questions about your order email us at kevin@atmangallery.com to help and can offer a full refund.
After 30 minutes: we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 20% charge will incur.
Royal Mail International (no track and trace) can take 4-5 days across most Europe and 5-10 days for the rest of the World.
International Courier with FedEx, DHL TNT or similar (tracked) takes 1-2 days across most Europe and USA, and 2-4 days for the rest of the world. We recommend choosing this type of delivery as it includes detailed tracking and guaranteed fast delivery.
Please note that remote areas might take longer and shipping cost might vary.When delivering outside the EU, additional charges might apply. This could be custom tax or administration fees and is out of the our control.
SHIPPING CHARGES
| CA Delivery | EU | Rest of Europe (Non-EU) | Australia / Japan | United States | Rest Of The World | |
|---|---|---|---|---|---|---|
| Normal | $12.50 | $23.00 | $23.00 | $38.00 | $24.00 | $33.00 |
| Letter | $12.00 | $20.00 | $20.00 | $20.00 | $20.00 | $24.00 |
| Small | $10.50 | $22.00 | $22.00 | $32.00 | $22.00 | $32.00 |
| Bulky | $34.00 | $29.00 | $30.00 | $29.00 | $39.00 | $39.00 |
| Free | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| Huge | $46.00 | $59.00 | $85.00 | $118.00 | $106.00 | $118.00 |
| Letter INT | $12.00 | $18.00 | $20.00 | $20.00 | $20.00 | $24.00 |